Available through Colorado State Pricing Agreement #169463
There’s a results revolution in the states.
You can be part of it.
At every level in every state someone decides every day, “that’s the way we’ve always done it,” is no longer acceptable.
“Here in Colorado, we have the boldness to imagine a better future and we have the ability to bring it to life.”
Governor Jared Polis
State of the State 2021
Across the country people are using John M. Bernard’s The Results-Driven MasterClass for State Government to:
take charge of their organizations,
get focused on their customers,
drive the waste out of their process, and
deliver results they are proud of (and have fun doing it).
The MasterClass not only will get you started – but it has EVERYTHING you need to see you through the journey. It fits all the pieces of the puzzle together in sequence.
Who is this for? Anyone leading a team from 5 people to an agency of 15,000 people.
Meet the Instructor: John M. Bernard
Government That Works endorsed by:
Governor John Hickenlooper (CO)
Governor Martin O’Malley (MD)
Governor Rick Synder (MI)
Governor John Kitzhaber (OR)
Host of the podcast, The New Bureaucrat
A LEADER OF LEADERS
Wikipedia defines a masterclass as a “class given to students of a particular discipline by an expert of that discipline.”
John's book, Government That Work, The Results Revolution in the States, is considered to be the seminal book on state government operations. The National Governors Association (NGA) provides a copy to newly elected governors as a part of their orientation.
“No one knows more about the transformation to result-driven government in the states than John Bernard,” said Henry Darwin, then Chief Operating Officer for the State of Arizona who went on to serve in that same capacity for the U.S. Environmental Protection Agency.
John is a pioneer in the application of Lean in the U.S., having served in one of the first two companies in the country to begin applying the concepts in 1981. While he does not use the Japanese terms in his work, the principles which originated with Dr. W. Edwards Deming and Shigeo Shingo’s pioneering work at Toyota permeate his work. John’s focus has been on the application of Lean concepts to the work of management and managers.
John shifted his focus to state government nearly 15 years ago, after helping transform a state agency in Oregon, Oregon Youth Authority.
The MasterClass is Highly Flexible to Meet your Needs
Use it to implement a result-driven organizational transformation or simply as professional development.
As a tool for organizational transformation focused on becoming results-driven
Course Work (all options offered as an individual or for a team):
Leaders use the MasterClass in learn/do mode, applying what they are learning using the program’s step-by-step guides to design and implement a results-driven management system for their organization. The 7 Modules and 26 session Platinum Series has comprehensive materials for a team to self-lead; virtual support from the instructor is also available through the consulting agreement. For small teams, this is all that is needed.
Program Design and Facilitation:
Virtual or even in-person facilitation and consulting are available under the contract to support the implementation design and facilitation of sessions in tandem with the MasterClass.
Course Work (all options offered as an individual or for a team):
In transformation mode, the senior leadership “cascades” learning and involvement to the next level of management to support the design and implementation of a results-driven management system for the organization. The Gold Series includes 22 of the sessions from the MasterClass for the second, third and fourth tiers of the organization in larger organizations.
Program Design and Facilitation:
Virtual or even in-person facilitation and consulting are available under the contract to support the implementation design and facilitation of sessions in tandem with the MasterClass.
Course Work (all options offered as an individual or for a team):
In transformation mode, engaging the frontline focuses on understanding the overarching concepts as well as teaching the basics of problem solving, a core skill in a results-driven organization. The Silver Series includes 12 sessions from the MasterClass including a comprehensive set of tools and a Step-by-Step guide for process improvement.
Program Design and Facilitation:
The consulting contract can be used to complement the online learning by having the instructor participate in live session review to enhance understanding.
As a tool for education/professional development
Course Work (all options offered as an individual or for a team):
Platinum Series offers Senior Leaders a comprehensive education in the management and improvement of work, measurement systems, business reviews and creating a workplace that is respectful of people. Alternatively, Senior Leaders can opt in for Your Choice and select individual courses of interest.
Course Work (all options offered as an individual or for a team):
Platinum or Gold Series offers a comprehensive education in the management and improvement of work, measurement systems, business reviews and creating a workplace that is respectful of people. Alternatively, for Leadership Development, individuals or teams can opt in for Your Choice and select individual courses of interest.
Course Work (all options offered as an individual or for a team):
The Your Choice option gives the choice of 11 stand-alone sessions to support workforce development including both educational sessions and sessions that teach specific methodologies and tools.
Here is everything that's included in The MasterClass:
Seven Modules: 26 Sessions
The MasterClass includes dynamic closed captioning and is fully ADA Compliant.
Module One:
Results-Focused Mindset
Session 1: The Journey Begins
The Five-Management Principles
Session 2: Respect for People
Session 3: Customer Focus
Session 4: Process Thinking
Session 5: Fact-Driven
Session 6: Transparent Accountability
Module Four:
Measuring Results
Session 1: Outcome Measures
Session 2: Process Measures
Session 3: Scorecards
Module Seven:
Communications and Celebration
Session 1: Telling Your Story
Session 2: Recognition and Celebration
Module Two:
Aligning with State Leadership
Session 1: Understanding What Matters to Your Governor
Session 2: Understanding Where Your Agency is Headed
Module Five:
Managing Results
Session 1: Daily Management
Session 2: Business Reviews
Session 3: Coaching One-on-One
Included with each module:
A video, downloadable audio of the lesson, downloadable tools, templates and bonus information
Module Three:
Building Your Management System
Session 1: Management as a System
Session 2: Mission, Vision and Values
Session 3: Key Goals
Session 4: Core Processes
Module Six:
Improve Processes
Session 1: Introduction to 7-Step Improvement
Session 2: The Five Power Tools
Session 3: Defining the Problem
Session 4: Mapping the Process
Session 5: Defining the Solutions
Session 6: Securing the Win
It’s built on the latest in adult learning theory:
Learn. Apply. Deliver.
The MasterClass integrates best practices including Lean. Most of what people know as Lean is process improvement, and of course process improvement is a key part of results-driven government. The difference is that in a results-driven world process improvement efforts focus on the results targets first and foremost. Truth be told Lean is much broader than process improvement, it is a philosophy and system of management focused on the elimination of all forms of waste. A results-driven management system is the application of Lean to the work of management – in that its job it to eliminate the waste management caused by not providing clarity of direction and fully engaging employees.
It’s not hard. The MasterClass shows you how to do it step-by-step. It contains all the tools you need. It takes discipline, persistence, but millions of your peers are already doing this successfully. Doing it in a team of peers helps because you can support each other.
Here’s the harsh reality, on average 60 percent of the work in the typical government process is non-value added. If you can fix one process you will save enough time to take your MasterClass series. The MasterClass is designed to deliver content to you efficiently. Courses run on average about 20 minutes and have downloadable audio for convenience as well as tools and templates. Dig in, do the work, you’ll quickly find the time and much more.
Fair question. Let me tell you a bit of my story.
Nearly 15 years ago I started a project with the Oregon Youth Authority. More about that in a second. Prior to that, working in corporate America, in 1981, I got involved with what eventually became known as Lean. In the private sector over the years as a manager, executive, start-up executive and then consultant I was involved in multiple Lean implementations. In 2012, I wrote my first book, Business at the Speed of Now, Published by Wiley & Sons. It’s a book on Lean with none of the Japanese terms. It was an immediate best seller.
My experience with Oregon Youth Authority changed my career path. You can hear more by listening to the video below these questions. I loved the work and felt like I was making a difference; I decided it was where I was meant to focus. I founded Mass Ingenuity, we expanded into 12 Oregon agencies, and seven Washington agencies. I was asked to serve on Governor Jay Inslee’s design team for Results Washington, then Governor Rick Snyder’s Good Government Program and Governor Doug Ducey’s Arizona Management System. I wrote my second book, Government That Works, The Results Revolution in the States, endorsed by four governors, two of whom wrote the forewords. That book today is the seminal book at state government operations telling over 60 stories about the best practices in state government. Every new governor is given a copy of the book as a part of their new governor orientation by the National Governors Association.
I love this work. I have committed my career to it because I believe, like you, I can make a difference.
This program was originally developed in partnership with the Oregon Department of Human Services who has licenses for its use for its’ over 1,000 managers. In addition the MasterClass is in use in Washington State, Texas, Arkansas, Rhode Island, South Dakota, Arizona, and Wyoming.
HOW TO GET STARTED
Course Packages
All packages are offered for individuals as well as for teams. If the team you lead are managers (or even managers of managers) and you intend to implement results-driven management, it is strongly recommended the entire team go through the courses together and mix the online learning with face-to-face or virtual conversations and work sessions. If your team members are not managers, enrolling them and following a similar process will greatly support successful implementation.
Equip yourself and your managers to thrive. Your success benefits all of us.
Find the plan that’s right for you.
EXECUTIVE TRANSFORMATION
(Senior Leadership Development)
PLATINUM
This package gives you full access to the entire results-driven state manager certification course.
DELIVERING
TEAM RESULTS
(Leadership
Development)
GOLD
This package delivers everything a manager needs to engage their team in delivering results.
FRONTLINE
ENGAGEMENT
(Workforce
Development)
SILVER
This package offer the core skills for the modern state workforce.
CREATE YOUR
OWN LEARNING EXPERIENCE
Topic Specific Learning
YOUR CHOICE
This package offer the core skills for the modern state workforce.
Talk to John to learn how this can be scaled for larger organizations.
Additional Options for The MasterClass
Program Customization
TO FIT YOUR NEEDS
Under the Colorado Price Agreement, John is available for consulting in conjunction with the MasterClass, designing how it can best be used in your part of the state to support transformation work.
The MasterClass can be used in many ways and is set up through the Platinum, Gold and Silver packages to cascade connected learning to all levels of an organization.
John can help you build the ideal combination and sequencing to best serve your organization’s unique needs both upfront and during its use.
Facilitation and Support
IN PERSON AND VIRTUAL
Under the Colorado Price Agreement, John is available to support learning throughout the MasterClass either in person or virtually.
Agencies across the country have retained John to help guide them through the more technical aspects of the MasterClass, most commonly in building results maps and in selecting and defining outcome and process measures.
John can also facilitate teams in reviewing the sessions they have taken to enhance learning and address questions.
Schedule Time With John
Our Guarantee to You
YOU ARE PROTECTED BY OUR
30-DAY MONEY BACK GUARANTEE
If after 30 days you are not completed satisfied, I will return 100% of your fee.
John M. Bernard
Creator and Instructor of The MasterClass
Listen to John’s popular podcast, The New Bureaucrat on Apple Podcasts, Spotify, Google Podcasts, Stitcher and RadioPublic.
Read John’s book, Government That Works: The Results Revolution in the States – the predominant book for results-driven state government.
Take John’s exceptional online MasterClass and learn everything you need to apply to your daily work focused on delivering measurable results.
Learn. Apply. Deliver.
john@johnmbernard.com • (503) 957-9923 • www.johnmbernard.com
© John M. Bernard. All rights reserved.