There’s a results revolution in the states.

You can be part of it.

At every level in every state someone decides every day that, “that’s the way we’ve always done it around here” is no longer acceptable.

Across the country people are using John M. Bernard’s The Results-Driven MasterClass for State Government to:

  • take charge of their organizations,

  • get focused on their customers,

  • drive the waste out of their process, and

  • deliver results they are proud of (and have fun doing it).

The MasterClass not only will get you started – but it has EVERYTHING you need to see you through the journey. It fits all the pieces of the puzzle together in sequence.

Who is this for? Anyone leading a team from 5 people to an agency of 5,000 people.

The MasterClass. Become part of the results revolution today.

This is a proven practice in use in states and agencies across the country.


The problem has never been people, it’s the outdated system of management practices in most states.


“A bad system will beat a good person every time,” 

     – Dr. W. Edwards Deming

The Results-Driven Manager: The MasterClass is the answer.


The MasterClass teaches you results-driven government. It’s a system of management that taps into the talent, passion, experience and energy of your state’s workforce – it unleashes your people to drive game-changing improvement that delivers undeniable proof in the form of measurable results.

It’s the only program of its kind developed exclusively for state government.

Results-driven management is based in Lean. While process improvement is often seen as a peripheral activity in many organizations, in a results-driven organization it is the engine that drives measurable improvement.

We are already doing Lean. How is this different?

Can I learn this? How hard is it?

When will I find the time? I am dying here.

Why should I listen to you?

Who else is doing this?

Here is everything that's included in The MasterClass:

Seven Modules: 26 Sessions

The MasterClass includes dynamic closed captioning and is fully ADA Compliant.

  • Module One:

    Results-Focused Mindset

    Session 1: The Journey Begins

    The Five-Management Principles

    Session 2: Respect for People

    Session 3: Customer Focus

    Session 4: Process Thinking

    Session 5: Fact-Driven

    Session 6: Transparent Accountability

  • Module Four:

    Measuring Results

    Session 1: Outcome Measures

    Session 2: Process Measures

    Session 3: Scorecards




  • Module Seven:

    Communications and Celebration

    Session 1: Telling Your Story

    Session 2: Recognition and Celebration

  • Module Two:

    Aligning with State Leadership

    Session 1: Understanding What Matters to Your Governor

    Session 2: Understanding Where Your Agency is Headed





  • Module Five:

    Managing Results

    Session 1: Daily Management

    Session 2: Business Reviews

    Session 3: Coaching One-on-One




  • Included with each module:

    A video, downloadable audio of the lesson, downloadable tools, templates and bonus information

  • Module Three:

    Building Your Management System

    Session 1: Management as a System

    Session 2: Mission, Vision and Values

    Session 3: Key Goals

    Session 4: Core Processes



  • Module Six:

    Improve Processes

    Session 1: Introduction to 7-Step Improvement

    Session 2: The Five Power Tools

    Session 3: Defining the Problem

    Session 4: Mapping the Process

    Session 5: Defining the Solutions

    Session 6: Securing the Win

It’s built on the latest in adult learning theory:

  • Learn the concepts
  • Then, apply them to your work
  • And in the process, deliver real improvement – measurable results 

Learn. Apply. Deliver. 


Course Packages

All packages are offered for individuals as well as for teams. If the team you lead are managers (or even managers of managers) and you intend to implement results-driven management, it is strongly recommended the entire team go through the courses together and mix the online learning with face-to-face or virtual conversations and work sessions. If your team members are not managers, enrolling them and following a similar process will greatly support successful implementation.


Equip yourself and your managers to thrive. Your success benefits all of us.

Find the plan that’s right for you.



This package gives you full access to the entire results-driven state manager certification course.




This package delivers everything a manager needs to engage their team in delivering results.




This package offer the core skills for the modern state workforce.




This package offer the core skills for the modern state workforce.

Talk to John to learn how this can be scaled for larger organizations.

Compare course configurations of The MasterClass

Want more specifics on The MasterClass?

Download a FREE PDF file of the detailed Curriculum Guide.

Bonus for Platinum and Gold Level Participants

Free autographed copy of Government That Works, John's latest book.

For the first 1000 members

What others say about The MasterClass ...

Governor O’Malley is one of the best Governors in modern time. No single Governor drove more measurable improvement than he did in his eight years in office – and teams from around the world flocked to Annapolis to study his management.

I have had the honor and pleasure of working with him. He is a force.

This is a practical, useful course that will be embraced and appreciated by all of your managers.

Martin O'Malley

Former Governor of Maryland

I was the principle external advisor on the formation of ResultsWashington, the Arizona Management System, Michigan’s Good Government initiative and have worked with over 80 state agencies in seven states. My book, Government That Works, The Results Revolution in the States, is given to every new governor during their orientation given by the National Governors Association.

Meet the Instructor: John M. Bernard

Government That Works endorsed by:
    Governor John Hickenlooper (CO)
    Governor Martin O’Malley (MD)
    Governor Rick Synder (MI)
    Governor John Kitzhaber (OR)

Host of the podcast, The New Bureaucrat


Wikipedia defines a masterclass as a “class given to students of a particular discipline by an expert of that discipline.”


John's book, Government That Work, The Results Revolution in the States, is considered to be the seminal book on state government operations. The National Governors Association (NGA) provides a copy to newly elected governors as a part of their orientation.


“No one knows more about the transformation to result-driven government in the states than John Bernard,” said Henry Darwin, then Chief Operating Officer for the State of Arizona who went on to serve in that same capacity for the U.S. Environmental Protection Agency.

  • Advisor to multiple governors
  • Chief external advisor on the formation of
    • Results Washington
    • Michigan’s Good Government Program
    • Arizona’s Management System
  • Columnist for GOVERNING
  • Former Senior Fellow for GOVERNING Institute
  • Worked with seven states and over 80 state agencies
  • Presented at the National Governor’s Association (NGA)
  • Advised Governor John Hickenlooper, when he chaired the NGA, on his initiative titled: Delivering Results
  • Host of The New Bureaucrat, a podcast focused on people who are transforming state government

John is a pioneer in the application of Lean in the U.S., having served in one of the first two companies in the country to begin applying the concepts in 1981. While he does not use the Japanese terms in his work, the principles which originated with Dr. W. Edwards Deming and Shigeo Shingo’s pioneering work at Toyota permeate his work. John’s focus has been on the application of Lean concepts to the work of management and managers.


John shifted his focus to state government nearly 15 years ago, after helping transform a state agency in Oregon, Oregon Youth Authority.

Additional Options for The MasterClass


Design Your Own Solution

The MasterClass can support training individual managers or can be a part of an integrated strategy to help transform a team, an agency or the state into a results-driven organization. Click here if you want to schedule time with John to design a solution to meet your unique needs.


Work With Experienced Experts

Choose from three highly regarded and experienced experts to help answer your questions and speed up your learning curve. Private coaching hours can be purchased in packages and scheduled to support you and your team's success.

If you have questions, schedule a time with John.

Our Guarantee to You 



If after 30 days you are not completed satisfied, I will return 100% of your fee.

John M. Bernard

Creator and Instructor of The MasterClass

Listen to John’s popular podcast, The New Bureaucrat on Apple Podcasts, Spotify, Google Podcasts, Stitcher and RadioPublic.

Read John’s book, Government That Works: The Results Revolution in the States  the predominant book for results-driven state government.

Take John’s exceptional online MasterClass and learn everything you need to apply to your daily work focused on delivering measurable results.

Learn. Apply. Deliver.   •   (503) 957-9923   • 

© John M. Bernard. All rights reserved.