There’s a results revolution in the states.
You can be part of it.
At every level in every state someone decides every day that, “that’s the way we’ve always done it around here” is no longer acceptable.
Across the country people are using John M. Bernard’s The Results-Driven MasterClass for State Government to:
take charge of their organizations,
get focused on their customers,
drive the waste out of their process, and
deliver results they are proud of (and have fun doing it).
The MasterClass not only will get you started – but it has EVERYTHING you need to see you through the journey. It fits all the pieces of the puzzle together in sequence.
Who is this for? Anyone leading a team from 5 people to an agency of 5,000 people.
The MasterClass integrates best practices including Lean. Most of what people know as Lean is process improvement, and of course process improvement is a key part of results-driven government. The difference is that in a results-driven world process improvement efforts focus on the results targets first and foremost. Truth be told Lean is much broader than process improvement, it is a philosophy and system of management focused on the elimination of all forms of waste. A results-driven management system is the application of Lean to the work of management – in that its job it to eliminate the waste management caused by not providing clarity of direction and fully engaging employees.
It’s not hard. The MasterClass shows you how to do it step-by-step. It contains all the tools you need. It takes discipline, persistence, but millions of your peers are already doing this successfully. Doing it in a team of peers helps because you can support each other.
Here’s the harsh reality, on average 60 percent of the work in the typical government process is non-value added. If you can fix one process you will save enough time to take your MasterClass series. The MasterClass is designed to deliver content to you efficiently. Courses run on average about 20 minutes and have downloadable audio for convenience as well as tools and templates. Dig in, do the work, you’ll quickly find the time and much more.
Fair question. Let me tell you a bit of my story.
Nearly 15 years ago I started a project with the Oregon Youth Authority. More about that in a second. Prior to that, working in corporate America, in 1981, I got involved with what eventually became known as Lean. In the private sector over the years as a manager, executive, start-up executive and then consultant I was involved in multiple Lean implementations. In 2012, I wrote my first book, Business at the Speed of Now, Published by Wiley & Sons. It’s a book on Lean with none of the Japanese terms. It was an immediate best seller.
My experience with Oregon Youth Authority changed my career path. You can hear more by listening to the video below these questions. I loved the work and felt like I was making a difference; I decided it was where I was meant to focus. I founded Mass Ingenuity, we expanded into 12 Oregon agencies, and seven Washington agencies. I was asked to serve on Governor Jay Inslee’s design team for Results Washington, then Governor Rick Snyder’s Good Government Program and Governor Doug Ducey’s Arizona Management System. I wrote my second book, Government That Works, The Results Revolution in the States, endorsed by four governors, two of whom wrote the forewords. That book today is the seminal book at state government operations telling over 60 stories about the best practices in state government. Every new governor is given a copy of the book as a part of their new governor orientation by the National Governors Association.
I love this work. I have committed my career to it because I believe, like you, I can make a difference.
This program was originally developed in partnership with the Oregon Department of Human Services who has licenses for its use for its’ over 1,000 managers. In addition the MasterClass is in use in Washington State, Texas, Arkansas, Rhode Island, South Dakota, Arizona, and Wyoming.
HOW TO GET STARTED
All packages are offered for individuals as well as for teams. If the team you lead are managers (or even managers of managers) and you intend to implement results-driven management, it is strongly recommended the entire team go through the courses together and mix the online learning with face-to-face or virtual conversations and work sessions. If your team members are not managers, enrolling them and following a similar process will greatly support successful implementation.
Equip yourself and your managers to thrive. Your success benefits all of us.
I was the principle external advisor on the formation of ResultsWashington, the Arizona Management System, Michigan’s Good Government initiative and have worked with over 80 state agencies in seven states. My book, Government That Works, The Results Revolution in the States, is given to every new governor during their orientation given by the National Governors Association.
Our Guarantee to You
Creator and Instructor of The MasterClass