THE RESULTS-DRIVEN MANAGER: THE MASTERCLASS
Thriving in these strange times
It's nothing short of the perfect storm.
As if before the storm you didn’t have enough responsibility – to do more with less.
Challenging times create opportunity, and there is every reason you can thrive, not just survive.
Why the MasterClass? Why now?
Because what you do and how well you manage impacts a lot of people’s lives. The MasterClass provides everything you need to learn and apply to your daily work the best management practices – practices focused on delivering measurable results.
The MasterClass is focused on management – management of the work and management of people – with the focus being on specific, chosen and high-impact measurable results. The work of the MasterClass focuses on eliminating process waste in the core processes of the team, and that reduction of waste frees up capacity that is so critically important.
Who's the MasterClass for?
The MasterClass is designed to advance the skills of state managers to deliver results. It can effectively be used to support:
- An individual manager
- A team of managers
- An agency of managers
- A state of managers
In these high-pressure times, how can you thrive as a manager?
With the MasterClass you will learn and immediately put to work the management principles that create a results-driven mindset:
- Align your work to the priorities of the Governor and your agency
- Develop team goals and outcome measures
- Identify your team’s core processes and process measures
- Create your team's scorecard and make it visible
- Initiate routines to monitor measures
- Identify bottlenecks and processes wasting your resources
- Eliminate the root causes holding back the performance of your core processes
- Communicate our success
- Recognize your people and celebrate accomplishments
These are the tools and techniques used today by the most skilled state managers.
Here is everything that's included in The MasterClass:
Seven Modules: 26 Sessions
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Module One:
Results-Focused Mindset
Session 1: The Journey Begins
The Five-Management Principles
Session 2: Respect for People
Session 3: Customer Focused
Session 4: Process Thinking
Session 5: Fact-Driven
Session 6: Transparent Accountability
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Module Four:
Set-up Your Scorecard
Session 1: Outcome Measures
Session 2: Process Measures
Session 3: Scorecards
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Module Seven:
Celebrate Success
Session 1: Telling Your Story
Session 2: Recognition and Celebration
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Module Two:
Align with State Leadership
Session 1: Understanding What Matters to Your Governor
Session 2: Understanding Where Your Agency is Headed
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Module Five:
Work Your Constraints
Session 1: Daily Management
Session 2: Business Reviews
Session 3: Coaching One-on-One
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Included with each module:
A video, downloadable audio of the lesson, downloadable tools, templates and bonus information
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Module Three:
Building Your Management System
Session 1: Management as a System
Session 2: Mission, Vision and Values
Session 3: Key Goals
Session 4: Core Processes
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Module Six:
Improve Your Process
Session 1: Introduction to 7-Step Improvement
Session 2: The Five Power Tools
Session 3: Defining the Problem
Session 4: Mapping the Process
Session 5: Defining the Solutions
Session 6: Securing the Win
It’s built on the latest in adult learning theory:
- Learn the concepts
- Then, apply them to your work
- And in the process, deliver real improvement – measurable results
Learn. Apply. Deliver
Preview a Session of The MasterClass
Module Three, Session 1: Management as a System
This is an example of the instructional video. Each session includes downloadable audio of the session, step-by-step handouts, examples, templates and links to articles about the topic.
The MasterClass includes dynamic closed captioning (not shown here) and is fully ADA compliant.
What The MasterClass delivers.
Equip yourself and your managers to thrive. Your success benefits all of us.
Learn to live by a set of operating principles.
Define the team's focus with a results map.
Build out a comprehensive scorecard.
Establish routine target reviews.
Learn and complete a process improvement project.
Design and use team huddle boards.
Manage and coach for results.
Communicate results.
Celebrate success and recognize contributions.
Meet the Instructor: John M. Bernard
Government That Works endorsed by:
Governor John Hickenlooper (CO)
Governor Martin O’Malley (MD)
Governor Rick Synder (MI)
Governor John Kitzhaber (OR)
Host of the podcast, The New Bureaucrat
A LEADER OF LEADERS
Wikipedia defines a masterclass as a “class given to students of a particular discipline by an expert of that discipline.”
“No one knows more about the transformation to result-driven government in the states than John Bernard,” said Henry Darwin, then Chief Operating Officer for the State of Arizona and now serving in the same capacity for the U.S. Environmental Protection Agency.
- Best-selling author, having written the seminal book on results-driven state government
- Advisor to multiple governors
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Chief external advisor on the formation of
- Results Washington
- Michigan’s Good Government Program
- Arizona’s Management System
- Columnist for GOVERNING
- Senior Fellow for GOVERNING Institute
- Worked with seven states and over 80 state agencies
- Presented at the National Governor’s Association (NGA)
- Advised Governor John Hickenlooper, when he chaired the NGA, on his initiative titled: Delivering Results
- Host of The New Bureaucrat, a podcast focused on people who are transforming state government
John is a pioneer in the application of Lean in the U.S., having served in one of the first two companies in the country to begin applying the concepts in 1981. While he does not use the Japanese terms in his work, the principles which originated with Dr. W. Edwards Deming and Dr. Shingo Shingo’s pioneering work at Toyota permeate his work. John’s focus has been on the application of Lean concepts to the work of management and managers.
John shifted his focus to state government nearly 15 years ago, after helping transform a state agency in Oregon, Oregon Youth Authority. To hear the whole story, click here.
The course is affordable and self-paced.
FOR A LIMITED TIME
Special Introductory Offer
8 Members $4999*
* Plus sales tax where required.
Find the quantity that's right for you.
* Plus sales tax where required.
Individual
$899*
One Manager
2 - 10
Members
$899*
Per Manager
11 - 30
Members
$849*
Per Manager
31 - 50
Members
$799*
Per Manager
51 - 100
Members
$749*
Per Manager
101+ Members
BONUS
Free autographed copy of Government That Works, John's latest book.
For the first 1000 members
Additional Options for The MasterClass
Program Customization
The MasterClass can support training individual managers or can be a part of an integrated strategy to help transform a team, an agency or the state into a results-driven organization. Click here if you want to schedule time with John to design a solution to meet your unique needs.
Virtual Support Packages
Choose from three highly regarded and experienced experts to help answer your questions and speed up your learning curve. Private coaching hours can be purchased in packages and scheduled to support you and your team's success.
YOU ARE PROTECTED BY OUR
30-DAY MONEY BACK GUARANTEE
If after 30 days you are not completed satisfied, I will return 100% of your fee.
John M. Bernard
Creator and Instructor of The MasterClass
Learn. Apply. Deliver.
john@johnmbernard.com • (503) 957-9923 • www.johnmbernard.com
Listen to John's popular podcast, The New Bureaucrat on
Apple Podcasts, Spotify, Google Podcasts, Stitcher and RadioPublic.
© John M. Bernard. All rights reserved.