The MasterClass integrates best practices including Lean. Most of what people know as Lean is process improvement, and of course process improvement is a key part of results-driven government. The difference is that in a results-driven world process improvement efforts focus on the results targets first and foremost. Truth be told Lean is much broader than process improvement, it is a philosophy and system of management focused on the elimination of all forms of waste. A results-driven management system is the application of Lean to the work of management – in that its job it to eliminate the waste management caused by not providing clarity of direction and fully engaging employees.

It’s not hard. The MasterClass shows you how to do it step-by-step. It contains all the tools you need. It takes discipline, persistence, but millions of your peers are already doing this successfully. Doing it in a team of peers helps because you can support each other.

Here’s the harsh reality, on average 60 percent of the work in the typical government process is non-value added. If you can fix one process you will save enough time to take your MasterClass series. The MasterClass is designed to deliver content to you efficiently. Courses run on average about 20 minutes and have downloadable audio for convenience as well as tools and templates. Dig in, do the work, you’ll quickly find the time and much more.

Fair question. Let me tell you a bit of my story.

Nearly 15 years ago I started a project with the Oregon Youth Authority. More about that in a second.  Prior to that, working in corporate America, in 1981, I got involved with what eventually became known as Lean. In the private sector over the years as a manager, executive, start-up executive and then consultant I was involved in multiple Lean implementations. In 2012, I wrote my first book, Business at the Speed of Now, Published by Wiley & Sons. It’s a book on Lean with none of the Japanese terms. It was an immediate best seller.

My experience with Oregon Youth Authority changed my career path. You can hear more by listening to the video below these questions. I loved the work and felt like I was making a difference; I decided it was where I was meant to focus. I founded Mass Ingenuity, we expanded into 12 Oregon agencies, and seven Washington agencies. I was asked to serve on Governor Jay Inslee’s design team for Results Washington, then Governor Rick Snyder’s Good Government Program and Governor Doug Ducey’s Arizona Management System. I wrote my second book, Government That Works, The Results Revolution in the States, endorsed by four governors, two of whom wrote the forewords. That book today is the seminal book at state government operations telling over 60 stories about the best practices in state government. Every new governor is given a copy of the book as a part of their new governor orientation by the National Governors Association.

I love this work. I have committed my career to it because I believe, like you, I can make a difference.

This program was originally developed in partnership with the Oregon Department of Human Services who has licenses for its use for its’ over 1,000 managers. In addition the MasterClass is in use in Washington State, Texas and Arkansas.