A fundamentally better way to run government
Results-driven government is a proven system of management that engages employees in driving out waste and improving customer/citizen outcomes to levels that are the best seen in government.
That’s a performance transformation.
Sustain that momentum for three year’s running, and you have uncovered 25 percent or more capacity to do the things your department needs to do; do it for five years, and you have added 40 percent more capacity and you are likely the best at what you do in the nation.
Those you serve win. Your employees win. Your state wins. You win.
The vast majority of human beings want to make a difference; they want to be contribute to something bigger than themselves. When an organization commits to becoming results-driven, they begin a journey of engaging EVERY SINGLE EMPLOYEE in helping improve results at every level.
The problem is not bad managers, it's an outdated system of management.
The MasterClass integrates best practices including Lean. Most of what people know as Lean is process improvement, and of course process improvement is a key part of results-driven government. The difference is that in a results-driven world process improvement efforts focus on the results targets first and foremost. Truth be told Lean is much broader than process improvement, it is a philosophy and system of management focused on the elimination of all forms of waste. A results-driven management system is the application of Lean to the work of management – in that its job it to eliminate the waste management caused by not providing clarity of direction and fully engaging employees.
It’s not hard. The MasterClass shows you how to do it step-by-step. It contains all the tools you need. It takes discipline, persistence, but millions of your peers are already doing this successfully. Doing it in a team of peers helps because you can support each other.
Here’s the harsh reality, on average 60 percent of the work in the typical government process is non-value added. If you can fix one process you will save enough time to take your MasterClass series. The MasterClass is designed to deliver content to you efficiently. Courses run on average about 20 minutes and have downloadable audio for convenience as well as tools and templates. Dig in, do the work, you’ll quickly find the time and much more.
Fair question. Let me tell you a bit of my story.
Nearly 15 years ago I started a project with the Oregon Youth Authority. More about that in a second. Prior to that, working in corporate America, in 1981, I got involved with what eventually became known as Lean. In the private sector over the years as a manager, executive, start-up executive and then consultant I was involved in multiple Lean implementations. In 2012, I wrote my first book, Business at the Speed of Now, Published by Wiley & Sons. It’s a book on Lean with none of the Japanese terms. It was an immediate best seller.
My experience with Oregon Youth Authority changed my career path. You can hear more by listening to the video below these questions. I loved the work and felt like I was making a difference; I decided it was where I was meant to focus. I founded Mass Ingenuity, we expanded into 12 Oregon agencies, and seven Washington agencies. I was asked to serve on Governor Jay Inslee’s design team for Results Washington, then Governor Rick Snyder’s Good Government Program and Governor Doug Ducey’s Arizona Management System. I wrote my second book, Government That Works, The Results Revolution in the States, endorsed by four governors, two of whom wrote the forewords. That book today is the seminal book at state government operations telling over 60 stories about the best practices in state government. Every new governor is given a copy of the book as a part of their new governor orientation by the National Governors Association.
I love this work. I have committed my career to it because I believe, like you, I can make a difference.
This program was originally developed in partnership with the Oregon Department of Human Services who has licenses for its use for its’ over 1,000 managers. In addition the MasterClass is in use in Washington State, Texas and Arkansas.
Preview a Session of The MasterClass
Module Three, Session 1: Management as a System
This is an example of the instructional video. Each session includes downloadable audio of the session, step-by-step handouts, examples, templates and links to articles about the topic.
The MasterClass includes dynamic closed captioning (not shown here) and is fully ADA compliant.
What others say about The MasterClass ...
Governor O’Malley is one of the best Governors in modern time. No single Governor drove more measurable improvement than he did in his eight years in office – and teams from around the world flocked to Annapolis to study his management.
I have had the honor and pleasure of working with him. He is a force.
I was the principle external advisor on the formation of ResultsWashington, the Arizona Management System, Michigan’s Good Government initiative and have worked with over 80 state agencies in seven states. My book, Government That Works, The Results Revolution in the States, is given to every new governor during their orientation given by the National Governors Association.
HOW TO GET STARTED
All packages are offered for individuals as well as for teams. If the team you lead are managers (or even managers of managers) and you intend to implement results-driven management, it is strongly recommended the entire team go through the courses together and mix the online learning with face-to-face or virtual conversations and work sessions. If your team members are not managers, enrolling them and following a similar process will greatly support successful implementation.
Equip yourself and your managers to thrive. Your success benefits all of us.
Our Guarantee to You
Creator and Instructor of The MasterClass